1. Scope

These Product Return and Refund Terms and Conditions (“Return and Refund T&Cs”) govern the return and refund process for products purchased through the Platform and shall form an integral part of Platform T&Cs. By purchasing the Product or Services from the Platform, you agree to be bound by the Return and Refund T&Cs. Please read the Return and Refund T&Cs carefully before making a purchase. If you do not agree with any part of the Return and Refund T&Cs, you should refrain from purchasing Products or Services through the Platform.

2. Return Eligibility

2.1 In order to be eligible for a return and refund, you must satisfy the following criteria: (a) The Product must have been purchased through the Platform. (b) The return request must be initiated within 7 days from the date of purchase. (c) The product must be in its original, unused condition, with all original packaging and labels intact. (d) The reason for the return must fall within the valid reasons as specified in the Return and Refund T&Cs.

2.2 The Customer care team of Antara will verify the return request placed by the User within 48 (Forty-Eight) working business hours from the time of receipt of the request.

2.3 The following reasons may be considered valid for a return and refund:

• The Product received is defective or damaged.
• The Product received does not match the description provided on the Platform.
• The Product received is expired or near its expiration date.
• The Product received is not as per the order placed.

2.4 In case of the electronic or digital Product is covered by a limited warranty provided by the manufacturer or Antara, the customer may be eligible for a return, repair, or replacement within the terms and conditions of the warranty. The User agrees, understands, and acknowledges that the User shall not be eligible for claiming a return, replacement, or refund for the electronic or digital Product unless the Product is covered under warranty from the manufacturer.

3. Return Process

3.1 To initiate a return and refund, you must raise a request for a return of the Product in the Product Return section and seek a refund in lieu thereof. You should raise a return and refund request within the specified timeframe and provide all necessary details, including order information, the reason for the return, and any supporting evidence.

3.2 Antara customer support will review your return request and may request additional information, evidence, or clarification to assess the validity of the request.

3.3 Upon approval of the return request, Antara will provide you with detailed instructions for returning the Product, including any specific packaging or shipping requirements.

3.4 You are responsible for arranging and covering the costs associated with returning the Product unless otherwise specified by Antara.

• Information You Provide: When you register, make a purchase, complete surveys, or interact with our website or mobile applications.
• Automatic Information: Through cookies, pixels, and similar technologies that collect information when you interact with us.
• E-mail Communications: When you open our e-mails or click on links, we may receive confirmation and track your interactions.
• Automatic Information from Other Websites: When you interact with third-party websites using our technology or with whom we have agreements.
• Information from Other Sources: When authorized third-party websites provide or receive information about you.

4. Product Pick-Up Process

4.1 In certain cases, Antara may facilitate the pick-up of the returned product directly from your designated address. The availability of this service will be determined on a case-to-case basis and at the sole discretion of Antara.

4.2 If product pick-up is available for your return, Antara will coordinate the logistics and schedule a convenient pick-up time with you.

4.3 It is your responsibility to ensure that the returned product is properly packaged and ready for pick-up at the agreed-upon time. The product must be in its original, unused condition, with all original packaging and labels intact.

4.4 You shall provide access to the designated courier or logistics service provider for the pick-up and cooperate in facilitating the smooth collection of the returned product.

5. Product Pick-Up Charges

5.1 The pick-up service may be subject to charges, which will be communicated to you before initiating the return process. The charges, if applicable, will be deducted from the refund amount or settled separately, as mutually agreed between you and Antara.

5.2 If you fail to make the product available for pick-up at the agreed-upon time or location without providing reasonable prior notice, resulting in a failed pick-up attempt, you may be responsible for any additional pick-up charges incurred by Antara.

6. Liability during Product Pick-Up

6.1 Antara and its designated courier or logistics service provider shall exercise reasonable care and diligence during the pick-up process. However, Antara shall not be held liable for any loss, damage, or theft of the returned product that may occur during the pick-up or transportation.

6.2 You are advised to securely package the product to minimize the risk of damage during transportation. Any damage caused to the product during the pick-up process due to inadequate packaging may affect the eligibility for a refund.

7. Documentation and Proof of Return

7.1 Upon the pick-up of the returned Product, Antara or its designated courier or logistics service provider may issue a pick-up receipt or other documentation as proof of return.

7.2 It is your responsibility to retain and provide any such documentation or proof of return upon request by Antara to verify the return and process the refund.

8. Amendments to the Product Pick-Up terms and conditions

8.1 Antara reserves the right to modify or amend this product pick-up terms and conditions at any time. Any changes will be effective immediately upon posting the updated clause on the Platform.

8.2 It is your responsibility to review the product pick-up terms and conditions periodically to stay informed of any updates or changes.

8.3 By initiating a return and availing of the product pick-up service, you acknowledge and agree to comply with the terms and conditions outlined in this Product Pick-Up section of the Product Return and Refund Policy.

9. Product Inspection and Refund Determination

9.1 Upon receiving the returned product, Antara will conduct a thorough inspection to assess its condition and verify the validity of the return request.

9.2 Antara reserves the right to refuse a refund or provide a partial refund if the returned Product does not meet the eligibility criteria stated in the Return and Refund T&Cs or if it is found to be damaged due to improper handling, misuse, or other factors not covered under the valid reasons for return.

9.3 Antara may require additional time to conduct a comprehensive evaluation of the returned Product, especially in cases where extensive testing or assessment is necessary.

10. Category of Non-Returnable Products:

10.1 Certain categories of products are marked as non-returnable on the product page and do not qualify for a return as per Antara's Return Policy. The details of the non-returnable products are as follows:

11. Refund Process

11.1 If the return is deemed valid and the product passes the inspection, Antara will initiate the refund process.

11.2 The refund will be issued using the original payment method unless otherwise agreed upon by both parties.

11.3 The timeframe for the refund to be processed and reflected in your account or payment method may vary depending on factors such as the payment provider or banking processes involved on which Antara has no control.

12. Refund Exceptions

12.1 The following situations are not eligible for a refund:

• Returns requested beyond the specified timeframe.
• Products that have been used, opened, altered, or tampered with after purchase, resulting in diminished value.
• Products that have been damaged due to improper handling, misuse, neglect, or other factors from the User’s end then such Productwill not be covered under the valid reasons for return.
• Products with a minor variation in color, size, or appearance, as such variations are inherent in natural or handmade products and do not constitute grounds for a refund.
• Products that have been customized, personalized, or made-to-order specifically for the customer.
• Products purchased during a promotional or clearance sale, or as part of a bundle offer, where the sale terms clearly state that the items are non-refundable.
• Digital or electronic products if activated, software updated, customized, or personalized may not be eligible for return or refund.
• Perishable goods, such as food, supplements, devices, or items with expiration dates.
• Products that are classified as personal wearable, due to hygiene reasons.
• Products that are non-returnable or non-refundable as indicated in the product description or on the Platform.
• Products damaged or lost during return shipping, where the responsibility lies with the User or the chosen return shipping service.
• Products obtained through unauthorized channels or third-party sellers not affiliated with Antara or its Platform.
• Products that were purchased as part of a bulk or wholesale order using Platform.

12.2 Please note that this list is not exhaustive, and additional exceptions may apply depending on the specific product category, Antara policies, or applicable laws. It is important to carefully review the Product description, terms and conditions, and the Product Return and Refund Policy provided on the Platform to understand the eligibility criteria and any specific exceptions related to returns and refunds.

13. Amendments to the Return and Refund Policy

13.1 Antara reserves the right to modify or amend this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on the Platform.

13.2 It is your responsibility to review the return and refund policy periodically to stay informed of any updates or changes.

13.3 By purchasing the Product from the Platform, you acknowledge and agree to comply with these Product Return and Refund Terms and Conditions.